Refund policy

Last updated: November 3, 2026

RETURNS AND EXCHANGES
We do not accept voluntary returns or exchanges for change of mind, a preference in colour or style, or a size or fit selection. Please review the product details and size information before ordering. This policy does not limit any rights you have under applicable law.

HYGIENE ITEMS
For hygiene reasons, intimate apparel and related products (including bras, panties, lingerie, hosiery, adhesive bras and nipple covers) cannot be returned if worn, washed, used, altered, damaged after delivery, or missing their original tags or packaging.

FAULTY, INCORRECT OR MISDESCRIBED ORDERS
If an item is defective, damaged on arrival, incorrect, spurious, or materially different from its description, contact us so we can review it and provide the remedy required by applicable law. Please include your order number and photos if available. Contact us before sending anything back; we will provide return instructions and cover return shipping for a verified issue.

DELIVERY ISSUES
If your order arrives later than the delivery schedule stated at checkout, contact us for assistance and any remedy required by applicable law.

REFUNDS
Where a refund is approved or required, it will be issued to the original payment method in accordance with applicable law. Your bank or payment provider may need additional time to post it.

CONTACT
Email bratintimate@gmail.com or use the contact form at https://www.shopbrat.in/pages/contact.